Privacy policy
Privacy Policy.
Last updated: 12.05.2026 Feline Maison | www.felinemaison.com | support@felinemaison.com
1. Who We Are
Feline Maison is a trading name of PRZ Capital LLC, a limited liability company incorporated in the State of Wyoming, United States of America (Filed: 30 March 2026, Wyoming Secretary of State, ID: 2026-001935181).
Principal business address: PRZ Capital LLC, Feline Maison 704 Wallace St, Suite 611 Clovis, NM 88101 United States of America
Contact email: support@felinemaison.com Website: www.felinemaison.com
Feline Maison specialises in premium cat accessories, proudly serving customers across the United Kingdom. We are fully committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
a) Information you provide directly:
- Full name
- Delivery and billing address
- Email address
- Phone number (if provided)
- Payment details (processed securely, see Section 6)
- Messages sent via our contact form
b) Information collected automatically:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on site
- Referring URLs
- Cookie data (see Section 8)
c) Information from third parties:
- Order and payment data processed by Shopify and our payment providers
3. Why We Use Your Data & Our Legal Basis
We only process your personal data where we have a lawful basis under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Performance of a contract (Art. 6(1)(b)) |
| Sending order confirmations and shipping updates | Performance of a contract (Art. 6(1)(b)) |
| Handling returns, refunds and complaints | Performance of a contract (Art. 6(1)(b)) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f)) |
| Improving our website and user experience | Legitimate interests (Art. 6(1)(f)) |
| Sending marketing emails (opted-in customers only) | Consent (Art. 6(1)(a)) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) |
We will never sell your personal data to third parties, nor use it for any purpose beyond those listed above.
4. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Order and transaction data | 7 years (UK HMRC legal requirement) |
| Customer account data | Until deletion is requested |
| Marketing preferences | Until consent is withdrawn or you unsubscribe |
| Contact form messages | 12 months from receipt |
| Cookie and analytics data | As specified in Section 8 |
5. Who We Share Your Data With
We may share your data with trusted third-party providers, strictly to fulfil the purposes listed in Section 3:
- Shopify Inc., e-commerce platform and data hosting (see Section 7 for international transfer details)
- Payment processors (e.g. Shopify Payments, Stripe,), PCI-DSS compliant transaction processing
- Delivery carriers (e.g. Royal Mail, DPD, Evri), order fulfilment and tracking
- Email service providers, transactional and marketing communications (marketing only with your consent)
- Analytics providers (e.g. Google Analytics), anonymised and aggregated website usage data
All third-party processors are bound by data processing agreements and are required to handle your data in compliance with UK GDPR.
6. Payment Security
All payment transactions are processed through PCI-DSS compliant gateways. We do not store your full card details on our servers. All payment information is encrypted using SSL/TLS protocols.
7. International Data Transfers
Feline Maison is operated by PRZ Capital LLC, a US-based entity. As a result, some of your personal data may be transferred to and processed in the United States of America.
Additionally, our e-commerce platform Shopify Inc. processes and stores data on servers located in Canada and the United States.
We ensure all international transfers are subject to appropriate safeguards in compliance with UK GDPR, including Standard Contractual Clauses (SCCs) approved by the UK ICO where applicable. You may request further information about these safeguards by contacting us at support@felinemaison.com.
8. Your Rights Under UK GDPR
As a UK resident, you have the following rights:
| Right | What it means |
|---|---|
| Right of access | Request a copy of the data we hold about you |
| Right to rectification | Ask us to correct inaccurate or incomplete data |
| Right to erasure | Ask us to delete your data, subject to legal retention requirements |
| Right to restrict processing | Ask us to limit how we use your data |
| Right to data portability | Request your data in a structured, machine-readable format |
| Right to object | Object to processing based on legitimate interests or direct marketing |
| Right to withdraw consent | Withdraw consent at any time without affecting prior lawful processing |
To exercise any of these rights, contact us at: support@felinemaison.com. We will respond within 30 days as required by UK GDPR. We may ask you to verify your identity before processing your request.
9. Cookies
We use cookies and similar technologies to ensure our website functions correctly, enhance your experience, and understand how our site is used.
| Cookie Type | Purpose | Examples |
|---|---|---|
| Essential | Required for core site functionality (cart, sessions) | Shopify session cookies |
| Analytics | Understand visitor behaviour (anonymised) | Google Analytics |
| Marketing | Display relevant ads (consent required) | Meta Pixel, Google Ads |
| Preferences | Remember your settings | Language, currency |
You can manage your cookie preferences at any time via our cookie banner or through your browser settings. Disabling certain cookies may affect site functionality. For full details, see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL/TLS encryption across our entire website
- Secure, firewalled servers managed by Shopify
- Password-protected admin access with two-factor authentication
- Regular review of our data handling practices
In the event of a personal data breach posing a risk to your rights and freedoms, we will notify the ICO and affected individuals without undue delay, as required by UK GDPR.
11. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their personal data, please contact us at support@felinemaison.com and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
13. Contact Us & the ICO
For any questions or concerns about this Privacy Policy:
support@felinemaison.com PRZ Capital LLC, Feline Maison, 704 Wallace St, Suite 611, Clovis, NM 88101, USA
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom