Accessibility Statement

Last updated: 10 June 2026

1. Our Commitment to Accessibility

Feline Maison is committed to ensuring that our website, felinemaison.com, is accessible to all users, including those with disabilities. We are working to meet the international Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and we are guided by the UK Equality Act 2010, which makes it unlawful to discriminate against people with disabilities.

2. Standards We Aim to Meet

Our website is designed and developed with the goal of meeting:

WCAG 2.1 Level AA, the international standard for web accessibility
UK Equality Act 2010, UK law on disability discrimination
UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, best practice we voluntarily apply

3. What We Do to Make Our Site Accessible

We design our website with the following accessibility principles:

Semantic HTML structure with clear heading hierarchy
Descriptive alt text for every product image
Keyboard navigation for all interactive elements
Sufficient colour contrast meeting WCAG AA ratios (4.5:1 for body text, 3:1 for large text)
Resizable text up to 200% without loss of content or function
Logical reading order and clear focus indicators
Forms with labelled fields and clear error messages

4. Known Issues and Limitations

We are continuously improving the accessibility of our site. We are currently aware of the following limitations that we are working to address:

Some third-party widgets (live chat, payment integrations) may not fully meet WCAG 2.1 AA
Some product video content may not yet have captions

5. Browser and Assistive Technology Compatibility

felinemaison.com is designed to be compatible with:

Latest versions of Chrome, Firefox, Safari, and Edge
Screen readers including NVDA, JAWS, and VoiceOver
Voice recognition software including Dragon NaturallySpeaking
Keyboard-only navigation

6. Reporting Accessibility Issues

If you encounter an accessibility barrier on our website, or have suggestions for how we can improve, please contact us:

Email: support@felinemaison.com
We will respond to your accessibility concerns within 48 hours, Monday to Friday.

7. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you have the right to contact the Equality and Human Rights Commission (EHRC), which can provide further guidance under the UK Equality Act 2010.

Equality and Human Rights Commission: https://www.equalityhumanrights.com

8. Our Approach

Accessibility is an ongoing journey. We are committed to continuous improvement, regular audits of our website against WCAG 2.1 AA standards, and listening carefully to feedback from our customers, especially those who use assistive technologies.

Feline Maison is operated by PRZ Capital LLC, in service of British cat parents.

Contact: support@felinemaison.com

Accessibility Statement