Product Care Guide

Feline Maison | www.felinemaison.com | support@felinemaison.com

Taking care of your Feline Maison products ensures they perform at their best, and last as long as possible. This guide covers everything you need to know to maintain, clean, and get the most out of your purchase.

Why Product Care Matters

Premium products deserve premium care.

At Feline Maison, every item in our collection is built to last, but like all quality products, regular maintenance ensures optimal performance, hygiene, and longevity. Proper care also keeps your cat's environment clean, safe, and comfortable every single day.

Self-Cleaning Litter Boxes

Daily Care

  • Empty the waste drawer or collection tray daily or as indicated by your unit's sensor
  • Check that the rotation mechanism moves freely and is not obstructed
  • Ensure the litter level is within the recommended fill line, overfilling can affect the cleaning cycle
  • Monitor your cat's usage patterns via the app (if applicable) to detect any early health changes

Weekly Care

  • Wipe down the exterior with a damp, lint-free cloth, avoid abrasive materials
  • Clean the waste drawer or tray with mild soap and warm water, rinse thoroughly and dry completely before reinserting
  • Check and clean the sensors with a dry cotton swab to ensure accurate detection
  • Inspect the globe or drum for any residue build-up and wipe clean

Monthly Deep Clean

  • Fully disassemble the unit following the manufacturer's instructions
  • Wash all removable components with mild, unscented soap and warm water
  • Allow all parts to air dry completely before reassembly, never use a heat source to speed up drying
  • Replace litter completely, do not top up old litter indefinitely
  • Check all electrical connections and cables for wear or damage

Recommended Litter

  • Use clumping litter specifically recommended for automatic litter boxes
  • Avoid silica gel, crystal, or non-clumping litter unless explicitly stated as compatible in your product manual
  • Minimum litter depth as indicated in your product manual, typically 3-5cm

Important Safety Notes

  • Never submerge the motor unit or electrical components in water
  • Always unplug the unit before cleaning or performing maintenance
  • Keep the power cable away from moisture at all times
  • Do not use bleach, ammonia, or harsh chemical cleaners, these can damage the unit and are harmful to cats
  • If the unit emits unusual noises or odours, stop use and contact us at support@felinemaison.com

Automatic Water Fountains

Daily Care

  • Check water level and top up with fresh water daily
  • Rinse the fountain bowl or basin with clean water
  • Observe the water flow, reduced flow may indicate a filter that needs replacing

Weekly Care

  • Fully disassemble the fountain
  • Wash all non-electrical components with mild soap and warm water
  • Clean the pump impeller with a small brush to remove debris and mineral build-up
  • Rinse all components thoroughly and dry before reassembly
  • Wipe the exterior with a damp cloth

Filter Replacement

  • Replace the carbon filter every 2-4 weeks depending on usage and water hardness
  • Replace the foam or sponge filter every 4-8 weeks
  • Always use compatible replacement filters, using incorrect filters may affect water quality and void your guarantee

Important Safety Notes

  • Never operate the fountain without water, this will damage the pump
  • Always unplug before cleaning or disassembling
  • Do not use dishwashers unless the product manual explicitly states components are dishwasher-safe
  • Use filtered or still water where possible, hard water accelerates mineral build-up
  • Do not use bleach or chemical descalers, use white vinegar diluted in water for mineral deposits, rinse thoroughly

Automatic Feeders

Daily Care

  • Check food levels and refill as needed
  • Verify scheduled feeding times are programmed correctly
  • Check the dispensing mechanism is operating smoothly

Weekly Care

  • Remove the food container and wash with mild soap and warm water
  • Wipe down the exterior with a damp cloth
  • Clean the dispensing chute with a dry brush to remove food residue
  • Check the battery level (if battery-operated) and replace if low

Monthly Deep Clean

  • Fully disassemble all removable components
  • Wash thoroughly with mild soap and warm water, rinse completely
  • Allow all parts to air dry fully before reassembly
  • Wipe down sensors and buttons with a dry cloth

Food Recommendations

  • Use dry kibble of the size recommended in your product manual
  • Avoid wet food, semi-moist food, or oversized kibble, these can clog the dispensing mechanism
  • Store food in an airtight container to maintain freshness and prevent moisture from affecting the feeder

Important Safety Notes

  • Always unplug before cleaning
  • Do not overfill the food container, this can jam the dispensing mechanism
  • Check regularly that food has not become damp or mouldy inside the unit
  • Keep the feeder on a flat, stable surface at all times

General Care Tips for All Products

Tip

Why It Matters

Read the full product manual before first use

Ensures correct setup and avoids damage

Use only recommended accessories and consumables

Maintains performance and guarantee validity

Keep products away from direct sunlight and heat sources

Prevents material degradation

Store in a dry environment

Protects electrical components

Contact us at the first sign of a fault

Early intervention prevents further damage

Register your product after purchase

Helps us support you more efficiently

Power & Electrical Safety

For all electrically powered products:

  • Use only the power adaptor supplied with your product, do not substitute with third-party adaptors
  • Inspect cables regularly for fraying, kinking, or damage
  • Do not run cables under rugs or furniture
  • Always plug directly into a wall socket, avoid overloaded extension leads
  • Unplug products during extended periods of non-use or when leaving home for several days
  • Keep all electrical components away from water sources

If any product shows signs of electrical fault, sparking, burning smell, overheating, unplug immediately and contact us at support@felinemaison.com. Do not attempt to repair electrical components yourself.

Storage & Packaging

If you need to store your product temporarily:

  • Clean and dry all components thoroughly before storage
  • Store in the original packaging where possible, this provides the best protection
  • Keep in a cool, dry place away from direct sunlight
  • Do not stack heavy items on top of stored units

Troubleshooting

Before contacting us, try these common solutions:

Issue

Possible Cause

Solution

Unit not turning on

Power connection issue

Check cable, adaptor, and wall socket

Unusual noise

Obstruction or low litter

Check for debris, adjust litter level

Reduced water flow

Clogged filter or pump

Clean pump impeller, replace filter

Food not dispensing

Clog or incorrect kibble size

Clean dispensing chute, check kibble size

Sensor not responding

Dirty or obstructed sensor

Clean sensor with dry cotton swab

App not connecting

WiFi or Bluetooth issue

Restart app and unit, check connectivity

If the issue persists after trying these steps, please contact us at support@felinemaison.com with your order number and a description of the problem. We will respond within 24-48 hours.

Need Further Help?

Our team is always happy to help you get the most out of your Feline Maison products.

Email: support@felinemaison.com Address: PRZ Capital LLC, Feline Maison, 704 Wallace St, Suite 611, Clovis, NM 88101, USA Response time: Within 24-48 hours, Monday to Friday